Pardot Implementation Case Study: Sales & Marketing
Case Study
“
Excellent Work on a timely basis. Make sure everything was fixed and working perfectly before completion of project. Will definitely use again.
– Tim , CEO – Credit Card Processing Company
Pardot Implementation & Integration with Salesforce.
✓ Pardot, Salesforce Campaigns
✓ Engagement Studio
✓ Automation rules
✓ Dynamic Content
✓ Dynamic List, Static List
✓ Forms & Form Handlers, Landing pages, Email Templates
✓ Pardot List Email
✓ Custom redirects
✓ Pardot integration with Salesforce
Challenges:
- To create a model where prospect qualification prevents sales reps from wasting their time on prospects that are not sales-ready.
- Define the lifecycle stages of prospects within the marketing and sales processes: Awareness > MQL > SQL > Opportunity > Customer > Retention/Loyalty > Growth > Advocacy.
- Implement lead scoring and grading to provide the right signals to sales reps.
- Develop prospect nurturing drips/programs tailored to different lifecycle stages.
- Utilize email personalization.
- Measure campaign ROI at each level.
Solution:
- We engaged various members of the client’s team—Sales, Marketing, and Leadership—during the GamePlan strategy calls, facilitating the development of a plan to align sales and marketing efforts in the same direction.
- Create campaigns, lists, rules, drip programs, and content based on the targeted audience segments.
- Employ Pardot Forms and Form Handlers to acquire quality prospects, enhancing user experience with features like auto-filling of information in forms.
- Establish the Google AdWords Connector to integrate Google Campaigns ROI into the Salesforce & Pardot ecosystem.
Results:
- Easily calculate ROI for campaigns, aiding in the measurement of marketing efforts.
- Automated the sales cycle based on lead scoring and grading, effectively qualifying leads from MQL to SQL. Sales reps now have more time to understand their customer needs.
- Maintained close relationships with prospects and contacts through personalized messages.
- Utilized Pardot’s automated drip functionality to send the right message at the right time.