Case Study

“

Excellent focus on the work we actually needed done – great experience and will continue to work with team.

– Dan, CEO – Aircraft Sale Company



Lightning Customer Community Deliver an Unparalleled Customer Experience.

✓ Improve customer support with Salesforce      Community Cloud.
✓ Accelerate your project deployment.
✓ Help you reach success faster.
✓ Learn from other customer use cases.

 

Lightning Customer Community, delivers a rich and immersive experience to customers that can be branded, deployed, and adapted faster than ever before. This represents not just an evolution in personal interaction, but a revolution in the way businesses build genuine relationships with their customers.


Challenges:

 

  • The service industry client aimed to migrate their website to the Lightning customer community platform.
  • The customer community enables end-users to submit cases by selecting topics, categories, sub-categories, with cases efficiently managed by contacts and accounts.

Solution:

 

  • A Lightning customer community was developed, featuring community pages designed with HTML to display various topics and recent request counts grouped by status.
  • The community showcases a list of requests with types, statuses, and locations, along with displaying the map location of submitted requests.
  • A Lightning component was developed to navigate through different stages for selecting categories, sub-categories, location, and filling out the form to submit the case.
  • The user interface is intuitive and user-friendly, ensuring ease of navigation and flow.

Results:

 

  • The Lightning customer community establishes a personalized connection with customers, offering them a rich experience at lightning speed.
  • It delivers a more intelligent, personalized, and enriched experience.
  • Within this community, Customer Relationship Management (CRM) data and social interaction information are integrated to provide personalized information to every customer.
  • The interactive UI provides complete guidance for end-users.