Monthly Archives

Introduction In the fast-paced, omnichannel-driven retail landscape, brands face a relentless challenge: staying relevant to empowered consumers who expect hyper-personalised, seamless shopping experiences across digital and physical channels. According to McKinsey, 71% of consumers now expect personalised interactions, and companies that get personalisation right generate 40% more revenue from those activities. Yet many retail organisations… Continue Reading Elevate Business To New Heights With Salesforce Retail Cloud

Introduction Travellers today expect more than destinations—they expect seamless experiences. Whether booking a vacation, managing loyalty programs, or handling a delayed flight, customers want fast, hyper-personalised, and efficient service. For companies in the travel and hospitality space—airlines, hotels, resorts, cruise lines, travel agencies—this expectation is both a challenge and an opportunity. Salesforce is uniquely positioned… Continue Reading Upgrade Your Business: Salesforce for Travel & Hospitality

Introduction In today’s customer-centric world, effective call management is essential for delivering exceptional customer engagement. The integration of CallTrackingMetrics (CTM) with Salesforce offers businesses an innovative way to harness call data, streamline operations, and drive impactful marketing and sales strategies. At Twopir Consulting, we specialize in helping businesses leverage this powerful integration to transform customer… Continue Reading CallTrackingMetrics + Salesforce: Better Call Management