Field Service Cloud

  • Field Service Lightning is a management software to enhance customer experience through field services. One of the major benefits of using Salesforce CRM is the 360-degree information analysis of customers. Now, the information is regularly traced and schemes are prepared based on the collected data. With Field Service Lightning, the pieces of information can be quickly transported to the service team working on-field. Salesforce also provides a Filed Service learning map, Which is useful resource for guiding you down the path to Filed Service success.
 

KEY FEATURES AND BENEFITS:

      • SDFC Field Service Lightning facilitates work order creation and management and helps seamless integration of your work orders across cases, accounts, contacts, and other key elements. It allows for quick viewing and management of work from Gantt chart or map view. To make things easier, it also offers you access to knowledge articles and allows for SLA compliance tracking.
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      • Assign Jobs Smartly Based on Availability And Skills: It is equipped with strong capabilities like crew tracking, smart scheduling, equipment, and tools tracking. Using smart task scheduling first evaluates the location, availability, and skills and allocates tasks to the most appropriate employees for ensuring the best possible outcome without latencies or discrepancies.
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      • Improved Inventory Management: The salesforce field service lightning inventory management facilitates real-time products/components monitoring and makes the data accessible to every user regardless of location. It streamlines the real-time inventory mentioning process to ensure effective business assets management.
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    • Crete a Great Customer Experience: With its mission-critical features and tools, the FSL helps you resolve the issues before disturbing the customer experience. It facilitates personalized service delivery and ensures customer loyalty which eventually helps in long-term customer retention.
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    • This app’s different tools and techniques help significantly reduce the latency, quick service delivery through phones, powerful real-time collaboration, and accurate monitoring. Collectively these capabilities help in significantly enriching the customer experience.

HOW CAN WE HELP:

  • We have done Several implementations on the Field Service Cloud.
  • Delivered by senior professionals with 6+ years of experience.
  • Our expert guidance will help Clients to Map their organization’s processes and Systems with Salesforce Field Service Cloud features & in the Custom Development as well if the business process demands.
  • We at Twopir will help you make a seamless transition to Salesforce Field Service Cloud pack with secure, flexible, and digital services for mobility, virtualization, collaboration, and support.

Result:

  • Help to grow your business with ease, from anywhere.
  • Help customers can have an advance reporting of the growth opportunities, process improvement, And Optimization. 
  • You can build a fabulously associated knowledge base
  • FSL integrates easily with the Salesforce Service Cloud when it is connected with accounting systems and operations.
  • Provides access to thousands of applications through the AppExchange.