Communication Cloud

Salesforce Communication Cloud – Elevate Engagement

Meet the Expectations of Your Customer:

Customers, representatives, agents, and retailers have clear, quick, and simple access to all the information they require with Salesforce solutions for communications. Customers benefit from a more seamless, customized experience at every turn.

Understand What The Needs And Desires of Your Clients Are: 

Customer service isn’t about bandwidth, it’s about personal relationships. Salesforce is transforming customer service with collaborative systems that help agents get to know each customer better.

Engagement And Innovations:

To ensure that customers are always connected to the right person, with the information they need to help, companies use Salesforce social and mobile cloud solutions. That’s why each call is personal, beneficial, and productive.

Key Features:

Communications Data Model:

This likely refers to a structured framework for organizing and managing data specific to the communications industry within Salesforce. It could include entities and relationships tailored to telecommunications, networking, or related sectors.

Configure, Price, Quote(Industries CPQ):

Industries CPQ is a feature that helps businesses streamline the configuration, pricing, and quoting processes. This is especially valuable in the communications industry where services and packages may have various configurations.

Enterprise Product Catalog(EPC):

EPC likely provides a centralized and comprehensive catalog of products and services offered by a communications company. It could include details about various plans, features, and specifications.

Order Capture:

Order capture functionality is essential for managing customer orders efficiently. It involves capturing and processing orders, which is crucial in the communications industry for services like subscriptions, plans, or equipment.

Digital Commerce:

Digital Commerce features would enable communications companies to engage with customers and facilitate transactions online. This could involve online sales, self-service portals, and digital interactions with customers.

Industries Order Management:

Order management is critical for tracking and fulfilling customer orders. This likely includes features for managing the entire order lifecycle, from creation to fulfillment, and possibly handling order modifications and cancellations.

Contract Lifecycle Management:

Contract Lifecycle Management (CLM) is designed to manage the entire lifecycle of contracts, from creation and negotiation to execution and renewal. This is crucial in the communications industry where contracts govern service agreements.

Cloud-Specific Application Suites:

The mention of cloud-specific application suites suggests that Salesforce Industries Communications Cloud provides specialized applications tailored to the needs of the communications industry. These applications likely cover a range of functions such as customer engagement, billing, and analytics.

HOW CAN WE HELP:

• • Twopir has successfully completed several implementations on the Communication Cloud.
  • The implementations are executed by senior professionals with over 6 years of experience.
  • Twopir provides expert guidance to help clients map their organization’s processes and systems. This involves utilizing both the out-of-the-box (OOTB) Salesforce Communication Cloud features and custom development, as necessary to meet specific business process demands.
  • Twopir is dedicated to facilitating a smooth transition to the Salesforce Communication Cloud package for its clients.
  • The transition process includes the integration of secure, flexible, and digital services, addressing key aspects such as mobility, virtualization, collaboration, and support.

RESULTS:

• • Communication Cloud tools for sales teams to engage with leads and customers.
  • Communication features for customer support, including case management, live chat, and email integration.
  • Salesforce Chatter is an internal collaboration platform that enables communication and information sharing among team members within the Salesforce environment.

CONCLUSION

Salesforce Communication Cloud, with its integrated suite of collaborative tools across Sales, Service, and Marketing Clouds, facilitates seamless and efficient communication, empowering organizations to engage with customers, collaborate internally, and drive meaningful interactions across various channels.