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Introduction: In today’s hyper-connected digital era, seamless communication is crucial for staying ahead of the competition. Customers now expect real-time, personalised engagement across various channels like SMS, voice, email, and chat. This is where the integration of Twilio and Salesforce becomes a game-changer. By combining Twilio’s cloud-based omnichannel capabilities with Salesforce’s robust CRM platform, businesses… Continue Reading Twilio & Salesforce Integration: Boost CRM Communication

Introduction: Customer service is at the heart of business success, yet many call centers struggle with inefficiencies, slow response times, and fragmented communication channels. In fact, 60% of Salesforce admins have reported difficulties in integrating customer interactions across digital and voice channels. Salesforce Service Cloud Voice (SCV) emerges as a game-changing AI-powered call center solution… Continue Reading Salesforce Service Cloud Voice: AI-Powered Call Center Solution