Salesforce Experience Cloud · Implementation & Consulting

Your Customers and Partners Deserve a Portal That Actually Works for Them.

Most Salesforce Experience Cloud portals are built to check a box — not to drive adoption. Partners don't register deals because the interface is clunky. Customers log tickets by email because the self-service portal is slower than calling support. TwoPir has architected Experience Cloud implementations for 100+ companies across SaaS, legal, real estate, and healthcare — building digital experiences that users choose to return to, connected directly to the CRM data that powers them.

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12+
Years of Salesforce Experience Cloud implementations
500+
Client deployments across US, UK, AU & UAE
60%
Average increase in partner portal self-service adoption
40%
Average reduction in inbound support ticket volume post-launch
Certified & Partnered
Salesforce Gold Partner HubSpot Gold Partner
What Is Salesforce Experience Cloud?

The Digital Experience Platform Built on Your Salesforce CRM Data

Salesforce Experience Cloud (formerly Community Cloud) is Salesforce's digital experience platform — a way to build branded, connected portals, communities, and self-service sites that sit on top of your Salesforce data. Unlike standalone web portals that require API connections and constant syncing, Experience Cloud is native to Salesforce. A partner registers a deal in the portal and it appears as an opportunity in Sales Cloud in real time. A customer logs a support request and it becomes a Service Cloud case instantly. The data model is one.

The platform supports two site frameworks: LWR (Lightning Web Runtime) for modern, fast-loading public sites and customer portals, and Aura for feature-rich community experiences. It includes Salesforce CMS for content management, pre-built templates for common portal types, and native support for Agentforce AI agents — so your portal can deflect cases, guide users through processes, and answer questions without human intervention.

Partner Portals Deal registration, lead distribution, MDF tracking, co-branded materials for channel teams
Customer Self-Service Case management, knowledge base, account dashboards, and order history without calling support
Employee & Dealer Portals Internal intranets, dealer communities, franchise networks, and field service coordination hubs
Where Experience Cloud Goes Wrong

The Salesforce Experience Cloud Problems We See in Every Audit

The platform isn't the problem. The architecture, design decisions, and implementation quality underneath it are. Here's what we consistently find when we audit Experience Cloud orgs across the US, UK, Australia, and UAE.

Partner Portals Nobody Uses

The portal was built. The partners were given logins. Two months later, channel managers are fielding deal registrations over email and WhatsApp because the portal is too slow to navigate, requires too many clicks, and doesn't surface the information partners actually need. A portal that gets abandoned is more expensive than no portal at all — it erodes channel confidence without reducing internal workload.

Portal Data That Doesn't Match Salesforce

Cases logged in the portal don't reflect in Service Cloud in real time. Partners update a deal status in the portal and it takes 24 hours to appear in the CRM. The integration layer was configured incorrectly, or the permission model was built with shortcuts that prevent real-time data sync. The promise of Experience Cloud — one data model — was never actually delivered.

Templates That Look Like Salesforce, Not Your Brand

The portal was built on a default Salesforce template with the company logo dropped in. Users immediately know they've left your website and entered a generic platform environment. For B2B companies with enterprise customers or channel partners who work with multiple vendors, a portal that screams "Salesforce out-of-the-box" signals low investment — and it affects adoption whether or not users consciously recognize it.

Permission Models That Are Either Too Open or Too Locked Down

Partners can see accounts and opportunities that belong to other partners. Or partners can barely see their own data because the sharing rules are overly restrictive. Getting Experience Cloud permission architecture right — profile configurations, sharing sets, sharing rules, and external OWD settings — is one of the most technically demanding aspects of the platform, and the one most often done incorrectly on first pass.

Content That's Outdated the Moment It's Published

Product documentation, pricing sheets, and training materials in the portal are six months out of date. Nobody owns the content update process because Salesforce CMS wasn't configured with clear ownership workflows. Support teams still answer questions that should be deflected by the knowledge base — because the knowledge base wasn't structured correctly when the portal launched.

Community Cloud That Should Have Been Migrated Years Ago

The portal is still running on the legacy Aura framework because migration to LWR felt too risky or expensive to plan. Page load times are slow. Mobile experience is poor. New Salesforce features — including Agentforce AI agents and modern LWR components — can't be used without a framework migration. The technical debt keeps compounding while the portal falls further behind user expectations.

The TwoPir Approach

Salesforce Experience Cloud Built for the People Who Have to Use It

Most Experience Cloud implementations are built from the inside out — a Salesforce architect configures the platform, hands it to the development team for branding, and launches a portal that reflects the internal project plan more than it reflects how partners or customers actually work. We build from the outside in.

That means we start with the user journey: what does a partner need to do in the portal, in what order, and what friction currently prevents them from doing it? What does a customer need to find when they're trying to resolve an issue at 11pm without calling support? We design the architecture, permission model, navigation, and content structure around those journeys. Then we build, integrate, test, and iterate until the portal works the way the user expects it to — not the way Salesforce defaults suggest it should.

After 12+ years and implementations across SaaS partner ecosystems, legal case management, real estate client portals, and healthcare provider communities in the US, UK, Australia, and UAE — we've built the frameworks that most Experience Cloud partners won't encounter until their thirtieth engagement. That depth is the difference between a portal that drives adoption and one that gathers dust.

What Good Looks Like

Salesforce Experience Cloud Implementation Outcomes

60%

Self-Service Adoption Rate

Partners and customers who actively use the portal instead of defaulting to email or phone within 90 days of launch.

40%

Reduction in Support Volume

Inbound ticket and inquiry volume drops when a well-structured knowledge base and case portal deflects routine questions effectively.

3×

Faster Partner Deal Registration

Channel teams register deals in minutes instead of days when the portal reflects how they actually work — not a Salesforce template default.

100%

Real-Time CRM Data Sync

Portal activity — cases, deal registrations, document requests — appears in Salesforce in real time. No batch processes. No overnight lag.

Portal Use Cases

Three Experience Cloud Portals We Architect Most Often

Each portal type requires a different architecture, permission model, and integration design. We've built all three across industries in the US, UK, Australia, and UAE.

Partner & Channel Portal

For SaaS companies, fintech platforms, and real estate groups managing channel partners who need deal registration, lead distribution, MDF management, and co-branded content access — without duplicating data entry between their CRM and yours.

  • PRM deal registration and pipeline visibility
  • Lead distribution with acceptance/rejection workflows
  • Market development fund (MDF) request and approval
  • Partner onboarding journeys and certification tracking
  • Co-branded asset library and product documentation
  • Tier-based access controls and partner scoring

Customer Self-Service Hub

For mid-market and enterprise companies where customer service volume is high, and where customers expect to resolve common issues, track requests, and access account information without waiting on a support queue.

  • Case submission, tracking, and real-time status updates
  • Einstein-powered knowledge article search and deflection
  • Agentforce chatbot for 24/7 first-response automation
  • Account and contract dashboards connected to Sales Cloud
  • Product usage data and billing information surfaced from external systems
  • Escalation paths to live agent with full conversation context

Dealer, Franchise & Employee Portal

For manufacturing companies, franchise networks, real estate groups, and organizations with distributed field teams who need centralized access to operational data, training content, compliance workflows, and performance dashboards.

  • Territory-based data access with multi-level permission architecture
  • Compliance workflow management and document collection
  • Performance dashboards connected to Sales Cloud or custom objects
  • Training modules and certification path management
  • Event management and broadcast communications
  • Field service integration for on-site coordination
How We Work

How We Build Salesforce Experience Cloud Portals That Drive Adoption

Five phases. No off-the-shelf templates applied to your specific context. Every architecture decision connects back to a user need and a business outcome.

User Journey Mapping & Portal Architecture Design

Before we open Salesforce Setup, we map the user journeys for every persona who will use the portal. For a partner portal, that means the channel manager who logs in weekly and the partner admin who's using it daily. For a customer portal, that means the end user trying to resolve an issue and the account owner checking contract status. We document the jobs each user needs the portal to do, the data they need to see, and the actions they need to take.

The output is a portal architecture blueprint: object model, external sharing configuration, LWR vs Aura framework decision, navigation architecture, page and component design, CMS content structure, and integration requirements. Every build decision has a clear rationale connected to a user need — so when stakeholders push back on a design choice, we can explain exactly why it was made.

Permission Architecture & Security Model

Experience Cloud permission architecture is the most technically demanding layer of any implementation — and the one that causes the most post-launch problems when done incorrectly. We design and configure the external user profile hierarchy, organization-wide default settings for external users, sharing sets, sharing rules, and Lightning component visibility controls. For partner portals, that includes account-based data isolation so Channel Partner A can never see Partner B's deals or pipeline.

We test the permission model against every edge case before any content or UI work begins. Getting this layer right upfront is what prevents the data exposure incidents and user lockout issues that are the most common Experience Cloud failure mode we're called in to fix.

Branded UI Build & Component Development

We build the portal UI against your brand system — not against a Salesforce template. For LWR sites, we implement custom Lightning Web Components where standard Salesforce components don't meet the design or functional requirements. For Aura sites, we extend or override component styling and behavior to achieve the desired experience. The result is a portal that users associate with your brand, not with Salesforce's default design language.

Where custom components are required — a deal registration wizard with conditional logic, a knowledge search with taxonomy filtering, a compliance document upload workflow — we build them to be maintainable. Every component is documented so your internal team or our ongoing support retainer can update them without reverse engineering the build.

CRM Integration, CMS Setup & AI Activation

We connect the portal to every relevant Salesforce cloud — Service Cloud for case management, Sales Cloud for partner deal registration and account visibility, Marketing Cloud or HubSpot for personalized content, and external systems via MuleSoft, Workato, or Celigo where data needs to flow from outside Salesforce. The integration layer is designed for real-time sync, not batch processes.

Where Agentforce adds genuine value — first-response case deflection, guided troubleshooting, partner onboarding assistance — we configure and deploy the agent with the right data access, escalation logic, and conversation design. Where Einstein AI can surface relevant knowledge articles or recommend next steps, we activate it on a data model designed to support it. AI features in Experience Cloud only work when the underlying content and data architecture is sound.

Launch, Adoption Sprint & Optimization

Go-live is not the finish line. Portal adoption is determined in the first 30 days — by the quality of the onboarding communication, the training provided to the first wave of users, and the speed at which post-launch issues are resolved. We run a structured adoption sprint: onboarding email sequences for external users, admin training for internal portal owners, usage monitoring to identify drop-off points, and a rapid iteration cycle to fix friction before it becomes embedded behavior.

For clients on a support retainer, we provide ongoing Experience Cloud optimization — content governance, component updates, permission model adjustments as your organization or partner ecosystem evolves, and new feature activation as Salesforce releases LWR components and Agentforce capabilities on its seasonal release cadence.

Common Hesitation

Already mid-implementation with another partner — or inherited a broken portal?

We run Experience Cloud rescue engagements regularly. The most common scenario: a portal was launched, adoption is low, the permission model has data exposure risks, and the integration with Service Cloud or Sales Cloud is unreliable. We audit the existing environment — architecture, permission model, integration health, component quality, and content structure — and deliver written findings in 5 business days.

Most rescues don't require a full rebuild. They require a structured remediation plan that addresses the 4–6 root causes behind the adoption failure. We've run this diagnosis across enough Experience Cloud environments that we know exactly what to look for — and how to fix it without disrupting users who have started to rely on the portal for basic workflows.

Talk to Our Team First →
What Our Clients Say

"Our Experience Cloud partner portal was live for eight months and adoption was at 12%. TwoPir audited it in a week, rebuilt the permission model and navigation, and we hit 58% adoption within 60 days of the relaunch. The underlying platform was fine. The implementation just wasn't designed for how our partners actually work."

— VP of Channel Sales, US-based SaaS company (Series B, 260 employees)

"We came to TwoPir after two failed attempts at a customer portal. The difference was that they started with our customer's journey, not with Salesforce's feature list. The portal we launched actually solved the problems our customers had. That seems obvious — but apparently it isn't."

— Head of Customer Success, UK-based fintech platform (London, 180 staff)
Client Outcomes

What Salesforce Experience Cloud Looks Like When It's Built Right

DM
★★★★★

We needed a client-facing portal where law firm customers could manage their implementation — case uploads, document access, support tickets, and user administration. TwoPir designed the permission architecture from scratch and built the portal around the actual workflows our customers use. Adoption was 74% in the first 90 days. We haven't had a client email us asking how to log a support ticket since launch.

Director of Client Operations Legal Tech Platform, US-based LEGAL TECH · CUSTOMER PORTAL
Case Study
Legal Tech
Customer Self-Service Portal on Experience Cloud LWR
74% Portal adoption in 90 days
38% Reduction in support email volume
100% Real-time Service Cloud sync
Read Full Case Study →
SA
★★★★★

We run a luxury real estate operation in the UAE with international buyers and a distributed broker network. TwoPir built our Experience Cloud partner portal so brokers can access property listings, register client interest, and track deal progress — all connected to our Sales Cloud pipeline. The branded experience matters enormously for our market. They understood that from the first design review.

Head of Broker Relations Luxury Real Estate Group — UAE (International) REAL ESTATE · PARTNER PORTAL · UAE
Case Study
UAE Luxury Real Estate Group
Broker Partner Portal — Experience Cloud + Sales Cloud Integration
3× Faster deal registration vs. email
65% Broker self-serve adoption rate
0 Data exposure incidents post-launch
Read Full Case Study →
Free Experience Cloud Audit

Is Your Experience Cloud Portal Underperforming?

We audit your existing Experience Cloud environment — permission architecture, integration health, adoption metrics, component quality, and content structure — and deliver written findings in 5 business days. No sales pitch. Just an honest picture of why adoption is low and what needs to change.

Book a 30-Min Discovery Call →
What We Implement

Salesforce Experience Cloud Capabilities We Architect for Digital Experiences

Every capability is designed around user adoption — not platform feature completion. We build portals that users return to, connected to CRM data they trust.

👥

Partner Relationship Management (PRM)

Full Salesforce PRM implementation — deal registration, lead sharing, partner scoring, MDF management, and co-branded asset libraries — built on Experience Cloud and connected directly to Sales Cloud pipeline data without manual handoffs between systems.

  • Deal registration workflow with approval routing
  • Partner-to-Sales Cloud opportunity conversion automation
  • MDF request, approval, and reconciliation workflows
  • Partner tier management and certification tracking
  • Channel performance dashboards for partner managers
❓

Customer Self-Service & Case Management

Customer portals where users can log cases, track status, access knowledge articles, and manage their account — integrated with Service Cloud so support agents see full portal context and conversation history when escalation is needed.

  • Case submission with dynamic categorization and routing
  • Einstein-powered knowledge article search and deflection
  • Account, contract, and order dashboard configuration
  • Agentforce chatbot for first-response case deflection
  • Escalation to live agent with full conversation context transfer
▦

LWR Site Architecture & Custom Component Development

Modern LWR site builds on the Lightning Web Runtime framework — fast page loads, SEO-optimized structure, and custom Lightning Web Components for functionality that standard Salesforce components don't support out of the box.

  • LWR site setup, theming, and brand implementation
  • Custom LWC development for portal-specific workflows
  • Salesforce CMS configuration and content governance setup
  • SEO optimization for public Experience Cloud sites
  • Mobile-responsive layout and accessibility compliance
🛡

Permission Architecture & External Security Model

Experience Cloud permission architecture designed from the ground up — external user profiles, organization-wide sharing defaults for external users, sharing sets, sharing rules, and component-level visibility — so users see exactly what they should and nothing more.

  • External user profile design and license optimization
  • Account-based data isolation for multi-partner environments
  • Sharing set and sharing rule configuration for complex org structures
  • Component-level visibility rules based on user type and tier
  • Security audit and penetration testing coordination
💬

Agentforce & Einstein AI Integration

Agentforce chatbot deployment for Experience Cloud — configured with the right data access, escalation logic, and conversation design to deflect routine cases, guide partner onboarding, and answer product questions without human intervention.

  • Agentforce chatbot setup and conversation flow design
  • Einstein Article Recommendations for knowledge deflection
  • AI-powered case classification and routing
  • Personalized content recommendations based on user context
  • Chatbot-to-live-agent escalation with full conversation handoff
⚠

Community Cloud Migration & Portal Rescue

Already running a Community Cloud or Aura site that needs to migrate to LWR, or an Experience Cloud portal with low adoption and technical debt? We audit the existing environment, identify the root causes, and deliver a remediation or migration plan with 5-business-day turnaround on written findings.

  • Aura to LWR migration assessment and execution
  • Adoption audit: user journey analysis and drop-off mapping
  • Permission model security review and remediation
  • Integration health check and real-time sync restoration
  • Component rebuild and performance optimization
Framework Decision

LWR vs. Aura — We Help You Choose the Right Framework First

Framework choice shapes your Experience Cloud portal's long-term scalability, performance, and AI readiness. We make this decision based on your use case, not on platform defaults.

LWR — Lightning Web Runtime

Modern, Fast, SEO-Ready

Salesforce's current recommended framework for new Experience Cloud builds. Delivers faster page loads, cleaner front-end architecture, better Google indexability for public-facing sites, and full compatibility with the latest Agentforce and Einstein AI features. LWR is the right choice for most new implementations in 2024 and beyond.

Best for: New customer portals, public-facing sites, partner portals requiring AI features
Aura Framework

Legacy, Proven, Component-Rich

Aura remains the right choice for complex existing implementations with extensive custom Aura components that would require full rebuild under LWR. If your org has significant Aura component investment and the performance delta isn't critical to your use case, we advise on the tradeoff honestly — not reflexively recommending a migration that adds cost without proportional benefit.

Best for: Existing community sites with high Aura component investment where LWR migration ROI is unclear
Integration Stack

Tools We Connect to Salesforce Experience Cloud

Revenue systems don't live in one platform. We connect Sales Cloud to every tool in your GTM stack — so data flows in both directions without manual handoffs.

Experience Cloud
Sales Cloud
Marketing Cloud
MuleSoft
Workato & Celigo
Looker Studio & Tableau
Slack & Microsoft Teams
Zendesk & Freshdesk
Apollo & ZoomInfo
DocuSign & Conga
AWS & Google Cloud
Stripe & NetSuite
Who This Is For

Built for Organizations That Need Experience Cloud to Actually Drive Adoption

SaaS Companies Building Partner Ecosystems

You have a growing channel partner network and you need a portal where partners can register deals, access product materials, and track pipeline — without duplicating data entry into their own CRM. We've built partner portals for Series B SaaS companies in the US and UK that turn channel managers into self-sufficient revenue contributors rather than email-routing operators.

Healthcare & Health Tech Companies

Patient portals, provider community hubs, and health plan member portals where data security, HIPAA-aware configuration, and intuitive user experience are non-negotiable. We've built Experience Cloud environments for CellTrak, Magnus Health, and eLuma — and we understand the compliance layer that generic Salesforce partners routinely underestimate.

Law Firms & Legal Tech Platforms

Client portals for matter management, document exchange, billing visibility, and case status — built on Experience Cloud with the data isolation and confidentiality controls that legal environments require. We've implemented Experience Cloud for Mitratech, Weinberger Law, and Alan Ahdoot LLP — and we understand the distinction between a client-facing portal and a practice management system.

Real Estate Groups with Broker Networks

Dealer and broker portals where agents can access property listings, register client interest, manage documentation, and track deal progress — connected to your Sales Cloud pipeline in real time. We've built broker portals for luxury real estate operations in the UAE and property management groups across the US and UK where brand experience is as important as functional depth.

Fintech & Asset Management Firms

Client portals where fund performance data, compliance documents, and account management workflows live — with the audit trail and data governance controls that financial regulatory environments require. We've deployed Experience Cloud for Fortis Payments and Altsxl Wealth Solutions, and we design financial portals around the compliance requirements, not as an afterthought.

Revenue Operations Leaders Fixing a Broken Portal

You inherited an Experience Cloud implementation with low adoption, a broken permission model, or unreliable CRM integration. You need a team that can audit the existing environment, identify root causes, and execute a remediation plan — without rebuilding from scratch unless that's genuinely the right answer. Whether you're in New York, London, Sydney, or Dubai, we run portal rescue engagements across all time zones.

Why TwoPir

We're Not a Vendor. We're an Architectural Partner.

01

User Adoption First, Platform Delivery Second

We measure a successful Experience Cloud engagement by portal adoption rate and user return frequency — not by go-live date. That means we design portals around user journeys, not Salesforce defaults, and we run adoption sprints post-launch to close the gap between a technically complete portal and one that users genuinely choose to use.

02

12 Years Across Every Experience Cloud Use Case

Partner portals for SaaS companies, client portals for law firms, broker portals for luxury real estate, patient communities for healthcare providers, and employee intranets for professional services firms. That breadth means we bring cross-industry architecture patterns to every engagement — so we've already solved the problem you think is unique.

03

Salesforce + HubSpot + Integration — One Team

Experience Cloud portals rarely exist in isolation. If your partner portal needs to notify partners via HubSpot email sequences, or your customer portal needs to pull data from an ERP or billing system, we handle the full integration stack — not just the Salesforce layer. One team. One engagement. No coordination overhead between specialist vendors.

04

Agentforce and AI-Ready Architecture from Day One

We design Experience Cloud implementations with Agentforce activation in mind — whether you're deploying an AI chatbot at launch or planning it for six months out. The data model, content structure, and permission architecture are built to support AI from the beginning, not retrofitted after the fact when the foundation can't support it cleanly.

"We've audited portals built by well-resourced Salesforce partners where adoption was under 15% six months after launch. The platform was fine. The implementation was technically complete. The problem was that nobody had mapped the user journey before building the portal. After 12+ years and hundreds of Experience Cloud engagements, we've learned that adoption is determined before the first line of code is written — by how well you understand what the user is actually trying to do."

Gopal, CEO & Salesforce Architect — TwoPir Consulting
Net-new Experience Cloud portal implementation
Partner portal with Salesforce PRM architecture
Community Cloud to LWR migration
Portal rescue and adoption remediation
Agentforce chatbot deployment in Experience Cloud
Experience Cloud + Service Cloud + Sales Cloud integration
Common Questions

Answers Before the First Call

What is Salesforce Experience Cloud and what does it do?+
Salesforce Experience Cloud is Salesforce's digital experience platform — it lets organizations build branded portals, communities, and self-service sites that connect directly to Salesforce CRM data. Common use cases include partner portals where channel teams manage deal registration and lead distribution, customer self-service hubs where clients log cases and track requests without calling support, and dealer or employee portals for distributed teams. The platform supports LWR (Lightning Web Runtime) for modern, fast-loading sites and Aura for feature-rich community experiences with pre-built components.
How long does a Salesforce Experience Cloud implementation take?+
A focused Experience Cloud implementation — typically a customer self-service portal or partner community built on standard templates with moderate customization — runs 6 to 10 weeks. A fully custom LWR site with bespoke branded design, Agentforce chatbot deployment, complex permission architecture, and deep CRM integrations typically runs 12 to 20 weeks. Complex enterprise environments with multiple portal types, large external user populations, or external system integrations can extend further. We scope every engagement against your specific use case and define milestones before any build begins.
Can TwoPir migrate us from Community Cloud (Aura) to Experience Cloud LWR?+
Yes — Community Cloud to LWR migrations are a common engagement type. The migration involves a component audit (identifying which Aura components need to be rebuilt as LWCs vs which have LWR equivalents), a permission model review to identify any shortcuts that should be corrected during migration, and a go-live sequencing plan that minimizes disruption to current portal users. We deliver a migration readiness assessment and effort estimate before committing to a build timeline — so you can make an informed decision about whether the migration ROI justifies the investment at this point in your roadmap.
What is the difference between LWR and Aura Experience Cloud sites?+
LWR (Lightning Web Runtime) is Salesforce's modern site framework — faster page load performance, better SEO for public-facing sites, cleaner front-end architecture, and full compatibility with new Salesforce features including Agentforce and the latest Einstein AI capabilities. It's the recommended choice for most new builds. Aura is the legacy framework with a broader library of pre-built community components — still appropriate for existing implementations with high Aura component investment where the performance delta doesn't justify a full rebuild. We make this recommendation based on your specific situation, not as a reflexive upgrade recommendation.
Can TwoPir build a partner portal with Experience Cloud PRM features?+
Yes — Partner Relationship Management on Experience Cloud is one of our most common engagement types. We configure deal registration workflows and approval routing, lead distribution and acceptance logic, MDF request and reconciliation workflows, partner certification and tier management, co-branded asset libraries, and channel performance dashboards — all connected directly to Sales Cloud so channel managers see partner-sourced pipeline in their CRM without manual data transfer. We've built partner portals for SaaS companies, fintech platforms, and real estate groups across the US, UK, and UAE.
How do you integrate Experience Cloud with Service Cloud, Sales Cloud, and external systems?+
Experience Cloud is native to Salesforce, which means integration with Service Cloud and Sales Cloud is real-time and configuration-based — not API-based. A case logged in the portal appears in Service Cloud instantly. A deal registered by a partner appears as a Sales Cloud opportunity immediately. For external system integration — ERP data, billing platforms, product usage data, or external identity providers — we use MuleSoft, Workato, Celigo, or direct REST API connections depending on complexity. The integration architecture is designed for real-time data flow in both directions.
Do you work with companies outside India?+
Yes — the majority of our clients are based in the United States, United Kingdom, Australia, New Zealand, UAE, and Canada. All delivery is managed from our 40-person India-based team with dedicated overlap hours for US EST, UK GMT, and AEST time zones. We guarantee response within 24 hours on every active engagement, every project includes a named delivery lead and weekly written status summaries, and we have a structured escalation path that doesn't involve a ticketing queue. Time zone has never been the limiting factor in any of our client relationships — delivery quality and communication discipline have been the differentiators.
What makes TwoPir different from other Salesforce Experience Cloud implementation partners?+
Most Salesforce partners build Experience Cloud portals that are technically complete at go-live — and then struggle with adoption six months later. We build for adoption from the first discovery conversation. That means we start with user journey mapping before any architecture decisions, we design the permission model before any UI work begins, and we run a structured adoption sprint after go-live to close the gap between a launched portal and one people actually use. Combined with 12+ years of Experience Cloud depth across SaaS, legal, real estate, healthcare, and fintech, and dual Salesforce and HubSpot capability that most partners don't have, the results speak through adoption metrics rather than project delivery dates.
Next Step

If Your Experience Cloud Portal Is Live and Adoption Is Still a Problem, This Is the Right Conversation

TwoPir delivers a free Salesforce Experience Cloud audit — permission architecture review, integration health check, adoption analysis, component quality assessment, and written findings — in 5 business days. No pitch deck. No obligation. Just a clear picture of why your portal isn't performing and what needs to change.

Book a Free Experience Cloud Audit Visit Twopir Consulting →
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