Most telecom operators don't have a growth problem — they have an operational infrastructure problem. Subscriber onboarding takes too long, service activations slip, billing runs out of sync with provisioning, and leadership can't see what's actually happening across mobile, fiber, TV, and cloud services. Twopir Consulting builds the Salesforce-based infrastructure that closes those gaps — giving multi-service operators a cleaner, faster path to scalable, predictable growth.
Trusted by 500+ Companies building and scaling revenue operations with Twopir Consulting.
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Built for Telecom & Infrastructure
Operators that scale cleanly control every handoff — from lead capture to contract close, from contract close to service activation, from activation to accurate billing and renewal. Every delay compounds. When you're managing mobile subscribers, fiber installations, TV packages, and cloud voice accounts simultaneously, the complexity multiplies — and a fragmented operating model becomes a serious liability.
A customer who holds mobile, fiber, and TV services is still treated as three separate accounts across three different systems. There is no unified subscriber view — so the commercial team doesn't see full account value, billing reconciliation is harder, and churn signals are invisible until it's too late.
Once a subscriber signs up, the provisioning chain breaks down. Technical teams receive incomplete handoff data, field dispatch is manual, and activation milestones aren't tracked against SLA commitments. The subscriber's first experience of your network is a delay — and that sets the tone for the entire relationship.
When Salesforce and the billing engine aren't synchronised, tariff changes, service add-ons, and early activations fall through the cracks. At scale — across thousands of mobile, fiber, and TV subscribers — even a small error rate represents significant revenue leakage that builds quietly before anyone catches it.
Multi-stage bids, pricing approvals, technical evaluations, and contract negotiations for enterprise accounts happen outside the CRM. By the time leadership asks for a pipeline update, the data is already stale. Win rates are unknown. Forecast accuracy is a guess.
Engineers dispatched for fiber installations, site surveys, or network upgrades often lack the subscriber and account context they need. Service agreements, previous visit history, and open support cases live in a different system. The result is repeat visits, missed SLAs, and poor customer experience.
Subscribers expect to manage their accounts, check usage, pay bills, and raise support tickets through a self-service app or portal. When that portal isn't connected to the CRM and billing platform, the data is stale, workflows don't trigger, and customer service teams spend time correcting what the portal should have resolved automatically.
Campaigns to acquire subscribers from competing networks — or migrate customers across service tiers — require coordinated workflows across acquisition, provisioning, billing, and communication. Without automation and system integration, these campaigns create a surge of manual work and a higher-than-expected error rate.
COOs and Business Unit Heads need answers across all service lines — activations pending, delivery delays, billing accuracy, subscriber growth by segment. Instead they get fragmented reports assembled from multiple systems, too late to act on, with no consistent view of where the business actually stands.
Twopir Consulting is not a software deployment shop. We are a revenue and operating infrastructure partner for telecom operators, ISPs, fiber providers, and multi-service communications companies that need cleaner subscriber management, better delivery handoffs, tighter billing discipline, and executive-level visibility across every service line they operate.
We are Salesforce-first in execution and platform-agnostic in thinking. That means we use Salesforce Communications Cloud as the central operating platform — for subscriber relationships, provisioning visibility, billing coordination, self-service portal design, communication workflows, and management reporting — and then connect it to the BSS/OSS environments, charging systems, billing engines like Aria, customer portals, and field management tools your business depends on. When TM Forum ODA alignment matters, we design with those standards in mind from the start.
Our standard is not a successful go-live. It is a system your sales, delivery, and operations teams run on 18 months later — one that adapts as service portfolios grow, that holds up under higher subscriber volumes, and that gives leadership accurate, real-time visibility into how the business is performing.
We design Salesforce as the backbone across every stage — so no data is lost between commercial, provisioning, billing, and operational teams. Works across mobile, fiber, TV, and cloud voice service lines simultaneously.
Web, inbound, partner referrals, field and retail acquisition
Opportunity scoring, B2B bid tracking, proposal workflows
CPQ, e-signature, handoff to provisioning and delivery teams
Provisioning workflows, field coordination, SLA milestone tracking
Tariff plans, service add-ons, usage data, plan upgrades, portability
Billing sync, invoice generation, payment collection, financing
Support visibility, churn signals, upsell workflows, account health
Every engagement starts with how your business acquires subscribers, activates services, manages multiple service lines, collects revenue, and makes operational decisions. We design the architecture around that reality — not a product demo template.
The purpose-built Salesforce platform for telecom operators. We implement, configure, and extend it for your specific service mix, subscriber model, and operational structure.
Build a complete, connected view of every subscriber — from acquisition and onboarding through service management, account changes, support, and renewal — across every service you offer.
Design provisioning workflows that move automatically from subscriber sign-up to service-live — with proper handoffs to field teams, SLA tracking, and customer communication at every step.
Connect Salesforce to billing platforms like Aria so service events, tariff changes, and provisioning completions translate accurately into billing records — eliminating leakage and reconciliation overhead at scale.
Design the integration layer between Salesforce and your operational platforms — billing engines, OSS environments, network management systems, payment partners, and customer-facing applications.
Build subscriber-facing portals and app experiences on Salesforce Experience Cloud — where customers manage accounts, check usage, pay bills, and raise support requests with live data from the CRM and billing platform.
Orchestrate subscriber communication across every channel — triggered by CRM events and synchronized with provisioning status and billing data — so the right message reaches the right subscriber at the right moment.
Give COOs, CROs, and Business Unit Heads live operating visibility across commercial performance, service delivery, subscriber management, and financial accuracy — in one place, in real time.
If your telecom business already has Salesforce but it isn't delivering operational value, we rebuild what matters — without disrupting active subscriber management or live service delivery.
We map your full lead-to-invoice flow, provisioning chain, and billing cycle across all service lines — identifying where revenue leaks, delivery slips, and operational friction compounds.
We design the Salesforce data model, workflow logic, BSS/OSS integration boundaries, billing sync architecture, and reporting structure — aligned to your subscriber model and TM Forum ODA principles.
We configure Salesforce Communications Cloud, build integrations to billing and operational platforms, automate provisioning and communication workflows, and test every data handoff before go-live.
We execute a structured rollout — with data migration, team onboarding, and parallel-run support — so active subscriber management and live service delivery are never disrupted.
As your subscriber base grows and new services launch, we extend the infrastructure — new service types, geographies, business units — while keeping the architecture stable and performant.
We connect Salesforce to the BSS/OSS environments, billing platforms, communication tools, self-service portals, and field management systems your business depends on — so commercial, provisioning, and financial data never sits in silos.
Purpose-built for telecom — subscriber lifecycle, product catalog, order management, and ODA-aligned architecture at the core.
Field engineer dispatch, fiber installation coordination, work order management, and SLA compliance tracking.
Coordinated subscriber messaging across SMS, email, push, and portal — triggered by CRM, provisioning, and billing events.
Subscriber self-service portals with live CRM and billing data, support case submission, plan management, and usage visibility — fully connected to Salesforce.
Bidirectional Aria-Salesforce integration for tariff management, usage-based billing, invoice generation, and revenue synchronization.
Enterprise-grade API management and middleware for reliable, monitored data flow between Salesforce and all operational systems.
Charging system and billing engine connectivity for accurate subscriber event processing, tariff calculation, and invoice accuracy.
Salesforce integration with network function management platforms for provisioning status callbacks and subscriber data synchronization.
High-volume SMS, voice, and notification workflows triggered by Salesforce subscriber lifecycle events and billing milestones.
Third-party bill payment network integration connected to Salesforce for subscriber payment accessibility and reconciliation.
Executive dashboards and operational reporting across subscriber pipeline, provisioning, billing accuracy, and multi-service performance.
Architecture designed against TM Forum's Open Digital Architecture for interoperable, agile, and standards-compliant telecom platforms.
When commercial operations, service delivery, subscriber management, and billing are connected in one disciplined system — the results are measurable and compounding.
We're committed to using the best technology available to make life better for our customers. By building on Salesforce and integrating our billing and operational platforms, we've created a system that adapts and grows with our business. This allows us to bring faster, more reliable, and more affordable services to everyone — while staying ahead of the curve in the telecom world.
Salesforce Communications Cloud · Aria Billing Integration · ODA Architecture · Self-Service Portal
When we built the subscriber self-service portal on Salesforce Experience Cloud, the goal wasn't just a login page. It was to give every customer live access to their account, their usage, their billing, and their support history — all connected to the same system our operational teams were working in. When data flows between systems automatically, it removes an enormous amount of manual work on both sides.
Salesforce Experience Cloud · API Integration · AI-driven operational automation
Managing mobile, fiber, TV, and cloud voice subscribers under one operating model — with separate tariffs, provisioning workflows, and billing records — is genuinely complex. We design Salesforce infrastructure around that operational reality, not a generic CRM template adapted for telecom.
One of our telecom clients — a 5G network operator and the largest fiber provider in their market — was showcased at TM Innovate Americas 2024 as a Salesforce success story. Their CEO co-presented with Salesforce's Product leadership on how ODA-aligned architecture, Salesforce Communications Cloud, and Aria billing integration powered their digital transformation. That's not a reference slide — it's the work we helped make possible.
Connecting Salesforce to a billing engine like Aria, a BSS/OSS platform, or a field management system requires integration architecture — error handling, retry logic, bidirectional sync, and monitoring. We design, build, and maintain those connections with long-term operational reliability as the standard.
Subscriber acquisition, provisioning, billing synchronization, self-service portal design, and executive reporting are not separate projects. We design them as one connected system — so when one area improves, it doesn't create a new bottleneck somewhere else in the chain.
The architecture we design should be the foundation for the next stage of growth — more subscribers, new service lines, new geographies, more operational complexity. One of our clients launched their market's first 5G network, expanded fiber to 60,000 homes, and introduced satellite TV — all running on the same Salesforce platform we helped architect. That is the standard we build toward.
Salesforce Communications Cloud manages the full subscriber journey — from lead qualification and account conversion, through service activation, tariff management, and add-on provisioning, to support visibility and renewal. When aligned to TM Forum ODA standards, it becomes a modular, cloud-native platform that scales with your service portfolio and adapts as the business grows. We have deployed this architecture for multi-service operators running mobile, fiber, TV, and cloud voice subscribers on one platform simultaneously.
Yes. Twopir Consulting designs integration architecture between Salesforce and billing platforms like Aria, Amdocs, and proprietary charging systems — using MuleSoft, REST APIs, and middleware layers designed with error handling, retry logic, and bidirectional monitoring. The goal is not just functional integration — it's reliable, observable data flow that you can trust at scale.
TM Forum's Open Digital Architecture (ODA) defines industry standards for building interoperable, modular, cloud-native telecom platforms. Salesforce Communications Cloud is designed to support ODA-aligned architecture. When we implement Salesforce using ODA principles, the result is a platform that can be extended for new services and adapted to new operational demands without requiring a full rebuild — making it the right foundation for operators who are growing their service portfolio.
Yes. We design a unified subscriber data model that handles separate service lines under one account architecture. A customer holding mobile, fiber, and TV services is managed as one account — with separate tariffs, activation states, and billing records for each service — while leadership sees full account value and support history in a single view. We have built and operate this model for clients running mobile, fiber, TV, and cloud voice simultaneously.
We build subscriber-facing portals on Salesforce Experience Cloud — giving customers live access to their account data, usage, billing history, and support case management, all connected to the same CRM and billing platform your operational teams use. When the portal is connected to live data, it reduces inbound support volume, improves billing visibility, and gives subscribers a better experience of managing their own account without contacting customer service.
Yes. Many telecom engagements begin with a Salesforce org that is technically live but operationally weak — poor data quality, automations that don't match real workflows, integrations that break silently, and dashboards that nobody trusts. We assess the full architecture, identify the root causes, and redesign around what the business actually needs. We can also migrate a legacy Salesforce configuration to Salesforce Communications Cloud if the service portfolio has grown beyond what the original setup was designed for.
Large SIs optimize for platform delivery to specification. Twopir Consulting optimizes for whether the platform improves how the business operates. Engagements start with commercial and operational architecture design — not configuration tickets — and we remain accountable to outcomes, not timesheets. Our team carries both Salesforce Communications Cloud expertise and integration engineering depth in-house, which makes us significantly more efficient for complex, BSS/OSS-connected, multi-service operator implementations.
How Twopir Consulting helped a multi-service telecom operator design Salesforce infrastructure to support subscriber lifecycle management, multi-service billing coordination, and operational visibility at scale — across a 5G network and the largest fiber provider in their market.
Read the Case Study → Integration GuideA technical and operational walkthrough of how Twopir Consulting designed a Salesforce–Mavenir integration layer for provisioning automation, bidirectional data synchronization, and subscriber management at a telecom operator.
Read the Blog → Platform Deep DiveHow telecom operators use Salesforce Communication Cloud to design coordinated subscriber messaging across SMS, email, push notifications, and portal channels — triggered by CRM, provisioning, and billing events.
Read the Blog →Twopir Consulting helps telecom operators, ISPs, fiber providers, and infrastructure companies create stronger operating discipline across subscriber lifecycle management, service activation, billing synchronization, field coordination, and executive reporting — with Salesforce as the foundation and architecture designed to hold up at scale.
Speak with a team that understands both the commercial side and the operational complexity of telecom businesses.
