Salesforce Experience Cloud – Empower Engagement

What is Salesforce Experience Cloud?

Salesforce Experience Cloud is a set of functionality built on the Salesforce Customer Relationship Management (CRM) platform. Experience Cloud enables you to build beautifully branded “digital experiences” that are connected to your CRM with a key focus on engaging customers and empowering partners. You can use Experience Cloud to create multiple sites and experiences within your Salesforce org to address different purposes.

Salesforce Experience Cloud is a versatile platform that allows you to create various digital experiences. Here are some more details on the examples you mentioned:

Partner Portal:

Enable partners to access relevant information, collaborate on deals, and manage joint projects. Provide a secure and branded portal for seamless communication and collaboration.

Account Portal:

Create personalized portals for customers to manage their accounts, view order history, make purchases, and access self-service features. Enhance customer engagement and satisfaction by providing a user-friendly interface.

Storefronts:

Build online storefronts to sell products or services directly to customers. Utilize e-commerce features, such as catalog management, shopping carts, and secure payment processing, integrated with your Salesforce CRM.

Microsites:

Develop targeted microsites for specific campaigns, events, or product launches. Customize the content and design to align with the purpose of the microsite, and integrate data seamlessly with your Salesforce CRM.

Industry Solutions:

Tailor digital experiences for specific industries, such as healthcare, finance, or manufacturing. Provide industry-specific tools, resources, and information through a dedicated Experience Cloud site.

Customer Service Hub:

Enhance customer support by building a centralized hub for service interactions. Allow customers to log cases, track service requests, and access knowledge articles. Integrate with other Salesforce Service Cloud features for a comprehensive solution.

Help Centers:

Create a comprehensive help center with FAQs, guides, and tutorials. Empower users to find answers to common questions, troubleshoot issues, and access support resources easily.

Support Site:

Build a support site to provide customers with access to product documentation, software downloads, and community forums. Foster a collaborative environment for users to share insights and solutions.

Mobile App:

Develop a branded mobile app that extends the digital experience to users on the go. Leverage the responsive design capabilities of Experience Cloud to ensure a seamless experience across various devices.

Employee Collaboration Space:

Create a dedicated space for employees to collaborate, access internal resources, and stay informed about company news. Facilitate communication and knowledge-sharing within the organization.

How Can We Help :

• Created multiple Experience Cloud sites within the organization for different purposes.
• Built customized Login, Self-Registration, and Password Management for the Experience Cloud Site.
• Built responsive sites for delivering rich, branded spaces for customers and partners.
• Created custom pages, added components to pages, built custom Lightning components, and exposed more Salesforce objects for a more customized experience.
• Customized the template to include information about client sites, add images to extend company branding, and include CMS content.
• Customized dashboards and reports with partners to ensure alignment with key goals, and easily connect data from any source.

Results :

• Salesforce communities are a great way to accelerate your business sales and ultimately, your revenue.
• Overall, the online community gives your company the ability to build customized and branded communities for seamless enterprise collaboration and streamlined business processes.
• Experience Cloud helps you deliver fast and connected digital experiences.
• Also helps to engage any audience quickly with interactive sites, apps, and portals.