Service Now is one of the platforms that work on the principle of its Service Management.
Its Service Management tool consolidates the different fragments and legacies along with the automation services under the Service Management process.
It is one of the facilities that work in coordination with the service software. Moreover, it helps concentrate the services administration,
such as supervision of the different grades of tasks.

There are varieties of ServiceNow CRM functions that include its applicability in the big and Middle-sized companies with different business requirements.
what is service now, ServiceNow is a cloud-based that provides smarter solutions and enhances software development and a security system.

ServiceNow offers various solutions such as :

1. IT operations management
2. IT business management
3. IT Service Management
4. Security

What are the features of ServiceNow?

1. Program testing:

The mechanized authentication trials are used to allow the customers to track their requests while improving the functionality of refuting the
novel applications’ risks. It also helps exclude the separate test files that are one of the indispensable requirements and enhance the
maximum number of rollbacks.

2. Scripting:

There are several tests conducted for the reflection of user activities that are is initialized by a form.
Finally, it is sent for authentication. Once the authentication processes of the field values are over, a form is submitted.
The complex operations using JavaScript can be accomplished with the help of an extra server-side scripting application.

3. No integration:

It is one of the integral tools that work as a solitary. Basically, it is not a simple collection of many platforms.
Moreover, it maintains several other integrations that work on browser and mobile versions.
So this indicates that the applications that are manufactured by service now are tested, tried, and rolled out free of bugs and glitches.implementing robust strategies to safeguard sensitive data within Microsoft Dynamics 365 and ensuring compliance with industry regulations.

ServiceNow Products:

IT Service Management (ITSM)

Incident Management: Streamlines the process of managing and resolving incidents to minimize service disruptions.
Problem Management: Identifies root causes of recurring incidents and prevents future occurrences.

IT Operations Management (ITOM)

Discovery: Automates the discovery of infrastructure elements and their relationships, ensuring accurate and up-to-date information.
Service Mapping: Maps dependencies and service relationships to optimize IT service delivery.

IT Business Management (ITBM)

Project Portfolio Management (PPM): Aligns project portfolios with business goals, optimizes resources, and tracks progress.
Agile Development: Supports agile development methodologies to enhance collaboration and flexibility.

ServiceNow Cloud Observability

In organizations it often look for solutions that provide insights into performance, health, availability of their cloud-based applications and infrastructure.These solutions typically involve monitoring and analyzing data from various sources, such as logs, metrics, and traces.

Customer Service Management (CSM)

Field Service Management: Manages and optimizes field service operations for efficiency and customer satisfaction.
Customer Service Portal: Provides a self-service portal for customers to request services and find information.

Human Resources Service Delivery (HRSD)

Employee Service Center: Centralized portal for employees to access HR services, submit requests, and find information.
Case and Knowledge Management: Streamlines HR processes and provides self-service resources.

Enterprise Asset Management

EAM focuses on managing an organization’s physical assets across their entire lifecycle. This includes assets such as machinery, equipment, vehicles, and facilities. The primary goal of Enterprise Asset Management is to optimize asset performance, ensure regulatory compliance, and enhance overall operational efficiency.

Clinical Device Management

Streamline operations with a clinical device management platform that helps you strengthen security and resilience while protecting your investments.

IT Asset Management

It focuses on managing an organization’s IT assets throughout their lifecycle. The primary goal of IT Asset Management is to provide visibility and control over an organization’s IT assets, including hardware, software, and related configurations. This helps organizations optimize their asset usage, reduce costs, ensure compliance, and improve overall efficiency.

Mobile App

ServiceNow Mobile: Allows users to access the platform on-the-go, providing flexibility and real-time collaboration.
ServiceNow’s suite of products is designed to provide organizations with a unified platform for managing workflows, services and processes across various departments, enhancing efficiency.

 

Strategic Portfolio Management (SPM)

Strategic Portfolio Management (SPM) specifically focuses on optimizing and managing an organization’s project portfolio to ensure that projects align with strategic objectives.

Application Portfolio Management (APM)

APM focuses on helping organizations manage their application portfolios effectively. It provides tools and features that allow IT leaders and decision-makers to gain insights into their application landscape, optimize application portfolios, and align them with business goals and strategies.

HOW CAN WE HELP:

  • Provide a detailed overview of your organization’s specific needs, challenges, and objectives. Clearly communicate the workflows and processes that ServiceNow should support.
  • Engage in collaborative planning sessions with TwoPir Consulting Technology. Your active involvement ensures that the implementation aligns with your organization’s vision and goals.
  • If applicable, share industry-specific knowledge or requirements. This information can help TwoPir tailor ServiceNow to meet the unique demands of your sector.
  • Share insights into your existing systems and databases to assist TwoPir in seamless data integration. This ensures that ServiceNow functions effectively within your overall IT infrastructure.
  • Work together to develop user training strategies. Your organization can actively participate in training programs to ensure that staff members are well-prepared for the adoption of ServiceNow.

Result:

  • TwoPir’s expertise can lead to a ServiceNow implementation that is customized to your organization’s specific needs and processes, ensuring a seamless fit.
  • With TwoPir’s assistance, your organization can streamline workflows, automate tasks, and optimize processes within ServiceNow, leading to increased efficiency.
  • TwoPir’s specialization in data integration can facilitate the seamless incorporation of ServiceNow into your existing systems, enabling a unified view of data across departments.
  • TwoPir Consulting Technology is expected to prioritize security, implementing robust measures to safeguard sensitive data and ensure compliance with industry standards & regulations.
  • TwoPir’s training programs can empower your staff to maximize the potential of ServiceNow, promoting quick adoption and proficiency among users.

 

Conclusion:

ServiceNow’s commitment to innovation, scalability, and adaptability positions it as a leader in the digital transformation landscape. By automating and optimizing critical business processes, ServiceNow empowers organizations to enhance productivity, improve service delivery, and ultimately drive business success. As organizations continue to evolve and face new challenges, ServiceNow remains a strategic partner in navigating the complexities of modern enterprise management.

 

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