Twilio & Salesforce SMS Integration

Twopir consulting has successfully completed implementation and integration of Twilio with salesforce. Twilio provides functionality of receiving and sending automated messages to customers by using virtual phone numbers and messaging services.

About Twilio

Twilio for Salesforce is a managed package for Salesforce that brings programmable communications to your Salesforce environment.

Using Twilio for Salesforce, you can:

1. Send automated, customized SMS messages.
2. Send customized SMS messages to Leads and Contacts associated with a Campaign
3. Message one on one with Contacts from their Salesforce record page.

Features of Twilio

• Real time 1:1 chat
• Bulk send
• Automated send with Process Builder
• 1 or 2-way (Send and receive msg )
• Rapid Setup (Deploy & configure under 10 mins)
• Lightning or Classic (Compatible with both Lightning experience and salesforce classic)
• Group Inbox (track and respond to all your messages in one place)
• Delivery status notifications and reporting

How can we help :

• Setup Twilio with salesforce
• Set up a SMS Inbox Integration.
• Enable One to One Messaging in Salesforce.
• Send Bulk SMS to Members of a Campaign.
• We help in building automation and workflow.
• We help in push incoming SMS and status updates to salesforce
• Set personal phone numbers for Salesforce users.
• Can immediately see a detailed overview of SMS status, response & opt outs easily by using reports and dashboards.
• SMS drip campaign, customized messages to Leads and Contacts after a particular time interval by using twilio functionality.
• Capture the response of customer on the Record in Salesforce which we can see as Activity timeline.

Results :

• Twilio integration with salesforce helps to manage their marketing through SMS campaigns.
• Helps clients to connect with their customers anytime through SMS.
• Can receive SMS and voice calls from leads and contacts.
• Clients can schedule and customize SMS by using our automations.
• Clients can send bulk SMS.
• Reduce time and cost and increase profit.