360 Degree Feedback
Capture comprehensive feedback from all customer touchpoints to gain a holistic view of customer satisfaction.
Salesforce · GetFeedback Integration
GetFeedback: real-time insights for better experiences
GetFeedback captures customer feedback at every stage of the customer journey, and its Salesforce integration puts every response in one place, next to the customer it came from. Twopir Consulting integrates GetFeedback with Salesforce for growing, mid-market and enterprise organizations: setup, survey design, real-time reporting and team training. One team from the first survey to the dashboard your teams act on.
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Trusted by 500+ organizations, from growing and mid-market companies to enterprise teams, to build and connect the Salesforce systems they run on.
Certified In & What We Deliver
- Salesforce Partner
- HubSpot Partner
- GetFeedback Implementation
- Custom Survey Design
- Data Analysis & Reporting
- Training & Support
What GetFeedback DoesCustomer feedback, in Salesforce
GetFeedback is an essential tool for companies aiming to capture customer feedback at every stage of the customer journey. This platform empowers organizations to take action based on critical feedback, implementing necessary changes to enhance customer satisfaction. One of its standout features is its capability to operate across multiple channels, including marketing and relationship management.
The tool seamlessly integrates with Salesforce, allowing all customer responses to be centralized in one repository. This centralization enables users to create more effective workflows and event triggers, ensuring potential issues are addressed promptly. The dashboard feature provides a comprehensive view of survey results, helping businesses identify future trends.
GetFeedback supplies the surveys, the channels and the dashboards. Twopir Consulting does the work around them inside your Salesforce org: the integration, the survey design, the reporting and the training, so feedback lands where your sales and Service Cloud teams already work. Comparing options first? Read our guide to surveys in Salesforce.
GetFeedback features
Eight capabilities cover where feedback is collected, how surveys reach customers, and how the answers are turned into insight.
Custom Survey URLs
Create personalized survey links to streamline feedback collection and improve response rates.
Data Analysis Tools
Leverage advanced analytics to interpret customer feedback and extract actionable insights.
Email Distribution
Easily distribute surveys via email to reach customers where they are most engaged.
Embeddable Survey
Integrate surveys directly into your website or app for seamless customer interaction.
Kiosk Survey
Collect feedback in physical locations using kiosks, providing customers with an immediate way to share their thoughts.
Mobile Survey
Reach customers on their mobile devices to increase response rates and gather insights on the go.
Multiple Question Types
Utilize various question formats to tailor surveys to specific customer needs.
Top 3 competitive advantages
Why customer-facing teams on Salesforce choose GetFeedback over heavier customer experience platforms.
Ease-of-Use
GetFeedback is designed for simplicity, enabling customer-facing teams to start quickly without extensive training. With out-of-the-box survey templates and built-in best practices, users can begin capturing feedback in minutes, unlike competitors that require complex configurations.
Right-Sized
Understanding that feedback programs vary, GetFeedback offers customizable solutions tailored to specific business needs. Unlike other CX solutions burdened with unnecessary features, GetFeedback provides only the tools you need, ensuring cost-effectiveness.
Seamless Integration with Salesforce
GetFeedback emphasizes real-time feedback actionability, making integration with Salesforce straightforward. This positions it as the top-rated survey solution for Salesforce users, enhancing the feedback loop.
How Twopir Consulting can help
At Twopir Consulting, we specialize in integrating GetFeedback with Salesforce to enhance your customer experience strategy. Here’s how we can assist:
Implementation Support
We guide you through the setup and integration of GetFeedback within your existing Salesforce environment, ensuring a seamless experience.
Custom Survey Design
Our team will work with you to create tailored surveys that align with your brand and specific customer insights goals.
Data Analysis and Reporting
We assist in setting up robust reporting mechanisms that provide real-time insights into customer feedback, allowing you to make informed decisions.
Training and Support
We offer training sessions for your team, ensuring they can effectively utilize GetFeedback’s features and interpret feedback to enhance service delivery.
Results you can expect
What changes once GetFeedback responses live in Salesforce and your team knows how to act on them.
- Improved customer engagement through targeted feedback collection.
- Enhanced decision-making capabilities driven by actionable insights.
- Streamlined feedback processes that increase response rates and data accuracy.
- Better customer satisfaction through timely responses to feedback.
GetFeedback integration questions, answered plainly
GetFeedback is a customer feedback tool for capturing feedback at every stage of the customer journey. It works across multiple channels, including email, surveys embedded in a website or app, kiosks in physical locations and mobile surveys, so organizations can act on critical feedback and improve customer satisfaction.
GetFeedback integrates with Salesforce so that all customer responses are centralized in one repository. That makes it possible to build workflows and event triggers that address potential issues promptly, and to use dashboards that give a comprehensive view of survey results and help identify future trends.
Twopir Consulting guides the setup and integration of GetFeedback within your existing Salesforce environment, designs surveys that align with your brand and customer insight goals, sets up real-time reporting on customer feedback, and trains your team to use GetFeedback’s features and interpret the feedback.
Three reasons: it is easy to use, with out-of-the-box survey templates and built-in best practices; it is right-sized, with customizable solutions instead of unnecessary features; and its Salesforce integration is built for acting on feedback in real time.
Improved customer engagement through targeted feedback collection, better decision-making driven by actionable insights, streamlined feedback processes that increase response rates and data accuracy, and better customer satisfaction through timely responses to feedback.
We work with growing, mid-market, and enterprise organizations that need help with complex CRM implementations, integrations, and business system challenges. Twopir Consulting is a Salesforce Partner and HubSpot Partner.
Conclusion
Elevate your customer experience
GetFeedback, in conjunction with Salesforce, provides a powerful platform for businesses looking to elevate their customer experience. By capturing and analyzing customer feedback effectively, organizations can implement meaningful changes that drive satisfaction and loyalty. Twopir Consulting is ready to help you leverage the full capabilities of GetFeedback and integrate it seamlessly with Salesforce.
Contact Twopir Consulting today to optimize your customer feedback processes with GetFeedback and Salesforce.
Talk to a Salesforce architect about GetFeedback
