Native Click-to-Call from Any Record
PhoneBurner dials directly from Salesforce leads, contacts, and custom objects, so reps never leave the record they're working.
Industry App — PhoneBurner on Salesforce
Your Reps Shouldn't Be Dialing by Hand.
They Should Be Talking to Prospects.
PhoneBurner is a cloud power dialer that lets reps call, drop a voicemail, and send email in one motion inside Salesforce. Twopir configures the sync, dispositions, and lead routing so every call logs itself correctly the first time.
500+
Client Deployments
12+
Years Experience
40+
Person Team
Partner
Salesforce & HubSpot
AI Delivery
Built for outbound teams like
Inside Sales Teams SDR & BDR Orgs RevOps Leaders Sales Managers Outbound Sales Floors Lead Response Teams Call Center Operations Territory Sales Reps Inside Sales Teams SDR & BDR Orgs RevOps Leaders Sales Managers Outbound Sales Floors Lead Response Teams Call Center Operations Territory Sales Reps
Where Sales Floors Stall
The Real Cost Is Operational Friction.
📞
Manual Dialing Eats the Day
Reps spend more time clicking through contact records and dialing numbers by hand than they spend actually talking to prospects. Every unanswered call still costs 30–45 seconds of setup, and that adds up across hundreds of daily dials.
📋
Call Activity Lives Outside Salesforce
Dispositions get logged on sticky notes, phone apps, or nowhere at all, so pipeline reporting is built on guesses. Managers can't coach what they can't see, and forecasts drift further from reality every week.
🚫
Low Answer Rates from Flagged Numbers
Outbound numbers get flagged as spam or "Scam Likely" within days of heavy dialing, and answer rates fall off a cliff. Reps burn through lead lists faster than replacements can be sourced.
📭
Voicemail and Follow-Up Are an Afterthought
Reps hang up after a "no answer" instead of dropping a consistent voicemail and firing off a templated email, so warm leads go cold. There's no standard cadence enforced at the point of the call.
🗂️
Lead Distribution Is a Spreadsheet Problem
New leads sit in a queue until someone manually assigns them, and by the time a rep calls, the prospect has already talked to a competitor. Territory and round-robin rules exist in policy, not in the system.
Platform Context
PhoneBurner Is Built for Volume Calling. We Build It Around Yours.
Unlimited Dialing at Up to 80 Contacts an Hour
The platform is engineered for volume: pre-recorded voicemail drop, ring-based pacing, and no per-minute dialing fees.
LeadStream Distribution Built In
Leads route to the right rep the moment they qualify, using rules Twopir maps to your existing territory and round-robin logic.
Local Presence and Call Reputation Protection
Caller ID matches the area code being dialed, and call reputation monitoring keeps numbers off spam-flag lists.
Platform Capabilities
What PhoneBurner Puts Inside Your Salesforce Org.
🖱️
Click-to-Call from Salesforce
Dial straight from lead, contact, or custom object list views and detail pages, no separate app to open.
Core Module🔄
Automatic Call Logging
Every call, duration, and disposition writes back to the Salesforce activity timeline without a rep touching a keyboard.
Automation📑
Dynamic Dial Sessions
Reps launch a call queue straight from any Salesforce list view or report, filtered by whatever criteria the team runs on.
Speed🎙️
Voicemail & Email Drop
One click delivers a pre-recorded voicemail and a templated follow-up email the instant a call goes to voicemail.
Automation🧩
Custom Disposition Mapping
Twopir maps PhoneBurner call outcomes to your existing Salesforce picklists so reporting stays consistent, not duplicated.
Data Integrity🎯
LeadStream Lead Distribution
Inbound and imported leads route to reps automatically using rules built from your territory and capacity model.
Routing📍
Local Caller ID
Outbound calls display a local area code matching the number being dialed, lifting live-answer rates.
Answer Rate⏺️
Call Recording & Coaching
Every call can be recorded and tagged for QA review, with recordings linked back to the Salesforce record.
Compliance📊
Real-Time Manager Dashboards
Dial volume, talk time, and conversion by rep surface inside Salesforce reports, not a separate PhoneBurner tab.
Reporting Delivery Model
We Don't Deploy Software. We Build Operating Infrastructure.
Phase 01
Org & Data AuditWe Start Inside Your Salesforce Org
Not inside PhoneBurner. We map every object reps dial from today, the picklists tied to call outcomes, and the reports leadership already trusts, so the integration extends what exists instead of replacing it.
Phase 02
Sync & Disposition ConfigurationConnect and Map, Don't Default
We connect the PhoneBurner–Salesforce sync, configure custom disposition mapping against your existing status values, and set up dial session filters against your real list views and territories, not a generic starter template.
Phase 03
Lead Routing & Voicemail SetupBuild the Follow-Up Motion Once
LeadStream distribution rules get built to match your round-robin or territory logic, and voicemail/email drop templates get written and loaded so reps have a consistent follow-up motion from day one.
Phase 04
Rollout, Training & AdoptionLive Training, Not a Demo Org
Reps get hands-on training inside their actual Salesforce environment, not a demo org. We monitor the first two weeks of live dialing, tune disposition mapping against real call data, and hand off documentation your admin can maintain.
Outcomes
The Outcomes Sales Teams Actually Come Back For.
Faster Time-to-First-Dial
New leads reach a rep's dial queue in minutes instead of sitting in an unassigned queue overnight.
Higher Live Answer Rates
Local caller ID and call reputation monitoring keep numbers off spam-flag lists, protecting connect rates over time.
Clean, Trustworthy Pipeline Data
Every call disposition writes back to Salesforce automatically, so forecast reviews run on real activity, not memory.
More Dials per Rep per Hour
Ring-based pacing and one-click voicemail drop let reps work up to 80 contacts an hour instead of dialing manually.
Consistent Follow-Up on Every Call
Voicemail and email templates fire the same way every time, so no warm lead goes cold because a rep forgot a step.
Coaching That's Actually Possible
Recorded calls and rep-level dashboards give managers something concrete to coach against, inside the reports they already use.
Common Scenarios
Where We See PhoneBurner Deliver Most.
SDR Team Scaling
A growing SDR team outgrowing manual dialing. A 10-person SDR team was dialing from a spreadsheet export, logging outcomes by hand at the end of each shift. Twopir connected PhoneBurner to their Salesforce lead queue and built dial sessions off saved list views. Reps now launch a session straight from the queue they already work, and every disposition lands on the lead record in real time.
Lead Response Time
An inside sales floor losing leads to slow response times. Leads from a marketing campaign sat in an unassigned queue for hours before a rep called. We built LeadStream routing rules against the team's existing territory model, so qualified leads land in a rep's queue the moment they're created. Average time-to-first-dial dropped from hours to under 10 minutes.
Forecast Data Accuracy
A RevOps team needing cleaner forecast data. Leadership couldn't trust pipeline reports because call activity lived partly in PhoneBurner and partly in reps' memory. Twopir mapped every PhoneBurner disposition to the team's existing Salesforce opportunity stages and built a manager dashboard inside Salesforce reports. Forecast reviews now run entirely off system data.
Caller ID & Reputation
An outbound team getting flagged as spam. A financial services outbound team saw answer rates collapse as their numbers got flagged "Scam Likely" within days. We configured local presence dialing and rotated number pools inside PhoneBurner, tied to the territories reps actually call into. Answer rates recovered within the first two weeks of the new configuration.
Why Twopir
We're Not a Vendor. We're an Architectural Partner.
01
We Configure Around Your Org, Not a Template
Every disposition mapping, list view filter, and routing rule is built against your actual Salesforce setup, not a generic starter pack.
02
Certified Salesforce Architects, Not Dialer Resellers
Our team holds Salesforce Gold Partner certification and has shipped 500+ deployments; PhoneBurner is one integration in a much larger body of Salesforce work.
03
We've Done This Before
Multiple PhoneBurner–Salesforce integrations across sales teams of different sizes means we've already solved the disposition-mapping and routing edge cases your team will hit.
04
Admin-Ready Documentation, Not a Black Box
Every configuration decision is documented so your internal admin can maintain and extend the setup after we hand off.
05
India-Based Delivery, US/UK/AU/CA Coverage
A 40-person delivery team gives you responsive turnaround without the overhead of a boutique agency operating in a single time zone.
"A dialer integration isn't a plugin you switch on. It's a decision about where call data lives, how leads get assigned, and what a rep sees the second they pick up the phone. We build the integration around that decision, not around PhoneBurner's default settings."
Twopir Consulting — Salesforce Delivery Team. Salesforce Gold Partner.
- 12+ Years Salesforce & HubSpot Delivery
- 500+ Clients Served
- Serving: US | Canada | UK | UAE | Australia | New Zealand
- Salesforce Partner
- HubSpot Partner
- AI Delivery
Common Questions
Questions Sales Leaders Ask Before We Start.
How long does a PhoneBurner Salesforce integration take? +
Most integrations run two to four weeks from kickoff to live dialing, depending on how many objects, dispositions, and routing rules need to be configured. A straightforward lead-and-contact setup can be faster; multi-team routing with custom objects takes longer.
Will call activity actually show up on the Salesforce record? +
Yes. Every call, duration, and disposition writes back to the Salesforce activity timeline automatically once the sync is configured, and we map PhoneBurner outcomes to your existing picklist values so reporting doesn't fragment.
Do we need to change our existing Salesforce picklists? +
Usually not. We map PhoneBurner dispositions to whatever status values already exist in your org. We only recommend changes when the current picklist genuinely can't represent the call outcomes your team needs to track.
Can PhoneBurner route leads automatically inside Salesforce? +
Yes. PhoneBurner's LeadStream distribution can be configured to match your existing territory or round-robin logic, so new and imported leads land in the right rep's queue without manual assignment.
What happens if our reps are already using PhoneBurner without Salesforce sync? +
We audit the current PhoneBurner configuration and existing Salesforce data before touching either system, then connect the sync and reconcile any disposition or contact mismatches so historical call data isn't lost.
Does Twopir provide training after the integration goes live? +
Yes. Rollout includes hands-on rep training inside your live Salesforce environment, plus two weeks of monitoring and disposition tuning after go-live, and documentation your internal admin can use to maintain the setup.
Get Started
Ready to Run Every Dial Through a Single Salesforce Record?
Book a discovery call and we'll map what a PhoneBurner-Salesforce integration looks like against your actual org.
