PhoneBurner is a cloud power dialer that lets reps call, drop a voicemail, and send email in one motion inside Salesforce. Twopir configures the sync, dispositions, and lead routing so every call logs itself correctly the first time.
Trusted by 500+ organizations, from growing and mid-market companies to enterprise sales floors, to build the Salesforce systems their revenue teams work in.
.png){kind=small}
Built for outbound teams like
Reps spend more time clicking through contact records and dialing numbers by hand than they spend actually talking to prospects. Every unanswered call still costs 30–45 seconds of setup, and that adds up across hundreds of daily dials.
Dispositions get logged on sticky notes, phone apps, or nowhere at all, so pipeline reporting is built on guesses. Managers can't coach what they can't see, and forecasts drift further from reality every week.
Outbound numbers get flagged as spam or "Scam Likely" within days of heavy dialing, and answer rates fall off a cliff. Reps burn through lead lists faster than replacements can be sourced.
Reps hang up after a "no answer" instead of dropping a consistent voicemail and firing off a templated email, so warm leads go cold. There's no standard cadence enforced at the point of the call.
New leads sit in a queue until someone manually assigns them, and by the time a rep calls, the prospect has already talked to a competitor. Territory and round-robin rules exist in policy, not in the system.
PhoneBurner dials directly from Salesforce leads, contacts, and custom objects, so reps never leave the record they're working.
The platform is engineered for volume: pre-recorded voicemail drop, ring-based pacing, and no per-minute dialing fees.
Leads route to the right rep the moment they qualify, using rules Twopir maps to your existing territory and round-robin logic.
Caller ID matches the area code being dialed, and call reputation monitoring keeps numbers off spam-flag lists.
Dial straight from lead, contact, or custom object list views and detail pages, no separate app to open.
Core ModuleEvery call, duration, and disposition writes back to the Salesforce activity timeline without a rep touching a keyboard.
AutomationReps launch a call queue straight from any Salesforce list view or report, filtered by whatever criteria the team runs on.
SpeedOne click delivers a pre-recorded voicemail and a templated follow-up email the instant a call goes to voicemail.
AutomationTwopir maps PhoneBurner call outcomes to your existing Salesforce picklists so reporting stays consistent, not duplicated.
Data IntegrityInbound and imported leads route to reps automatically using rules built from your territory and capacity model.
RoutingOutbound calls display a local area code matching the number being dialed, lifting live-answer rates.
Answer RateEvery call can be recorded and tagged for QA review, with recordings linked back to the Salesforce record.
ComplianceDial volume, talk time, and conversion by rep surface inside Salesforce reports, not a separate PhoneBurner tab.
ReportingWe Start Inside Your Salesforce Org
Not inside PhoneBurner. We map every object reps dial from today, the picklists tied to call outcomes, and the reports leadership already trusts, so the integration extends what exists instead of replacing it.
Connect and Map, Don't Default
We connect the PhoneBurner–Salesforce sync, configure custom disposition mapping against your existing status values, and set up dial session filters against your real list views and territories, not a generic starter template.
Build the Follow-Up Motion Once
LeadStream distribution rules get built to match your round-robin or territory logic, and voicemail/email drop templates get written and loaded so reps have a consistent follow-up motion from day one.
Live Training, Not a Demo Org
Reps get hands-on training inside their actual Salesforce environment, not a demo org. We monitor the first two weeks of live dialing, tune disposition mapping against real call data, and hand off documentation your admin can maintain.
New leads reach a rep's dial queue in minutes instead of sitting in an unassigned queue overnight.
Local caller ID and call reputation monitoring keep numbers off spam-flag lists, protecting connect rates over time.
Every call disposition writes back to Salesforce automatically, so forecast reviews run on real activity, not memory.
Ring-based pacing and one-click voicemail drop let reps work up to 80 contacts an hour instead of dialing manually.
Voicemail and email templates fire the same way every time, so no warm lead goes cold because a rep forgot a step.
Recorded calls and rep-level dashboards give managers something concrete to coach against, inside the reports they already use.
A 10-person SDR team was dialing from a spreadsheet export, logging outcomes by hand at the end of each shift. Twopir connected PhoneBurner to their Salesforce lead queue and built dial sessions off saved list views. Reps now launch a session straight from the queue they already work, and every disposition lands on the lead record in real time.
Leads from a marketing campaign sat in an unassigned queue for hours before a rep called. We built LeadStream routing rules against the team's existing territory model, so qualified leads land in a rep's queue the moment they're created. Average time-to-first-dial dropped from hours to under 10 minutes.
Leadership couldn't trust pipeline reports because call activity lived partly in PhoneBurner and partly in reps' memory. Twopir mapped every PhoneBurner disposition to the team's existing Salesforce opportunity stages and built a manager dashboard inside Salesforce reports. Forecast reviews now run entirely off system data.
A financial services outbound team saw answer rates collapse as their numbers got flagged "Scam Likely" within days. We configured local presence dialing and rotated number pools inside PhoneBurner, tied to the territories reps actually call into. Answer rates recovered within the first two weeks of the new configuration.
We help growing and mid-market companies solve complex CRM, integration, and business system challenges, and we bring the same discipline to enterprise sales floors. PhoneBurner usually sits alongside the Sales Cloud setup it writes into, and we connect the rest of the calling stack too: RingCentral, Salesloft and the Five9 adapter for Salesforce.
Every disposition mapping, list view filter, and routing rule is built against your actual Salesforce setup, not a generic starter pack.
Twopir Consulting is a Salesforce Partner, with 500+ clients served; PhoneBurner is one integration in a much larger body of Salesforce work.
Multiple PhoneBurner–Salesforce integrations across sales teams of different sizes means we've already solved the disposition-mapping and routing edge cases your team will hit.
Every configuration decision is documented so your internal admin can maintain and extend the setup after we hand off.
A 40+ person delivery team gives you responsive turnaround without the overhead of a boutique agency operating in a single time zone.
Most integrations run two to four weeks from kickoff to live dialing, depending on how many objects, dispositions, and routing rules need to be configured. A straightforward lead-and-contact setup can be faster; multi-team routing with custom objects takes longer.
Yes. Every call, duration, and disposition writes back to the Salesforce activity timeline automatically once the sync is configured, and we map PhoneBurner outcomes to your existing picklist values so reporting doesn't fragment.
Usually not. We map PhoneBurner dispositions to whatever status values already exist in your org. We only recommend changes when the current picklist genuinely can't represent the call outcomes your team needs to track.
Yes. PhoneBurner's LeadStream distribution can be configured to match your existing territory or round-robin logic, so new and imported leads land in the right rep's queue without manual assignment.
We audit the current PhoneBurner configuration and existing Salesforce data before touching either system, then connect the sync and reconcile any disposition or contact mismatches so historical call data isn't lost.
Yes. Rollout includes hands-on rep training inside your live Salesforce environment, plus two weeks of monitoring and disposition tuning after go-live, and documentation your internal admin can use to maintain the setup.
Book a discovery call and we'll map what a PhoneBurner-Salesforce integration looks like against your actual org.
