Industry
Nonprofit / Fundraising
Region
Europe (Global Delivery)
Client Type
Enterprise Nonprofit
Transaction Volume
High (ongoing campaigns)
Platform
Salesforce + Classy
Project Status
Completed & Live
100%
Manual donation entry eliminated — every Classy donation now lands in Salesforce automatically as a new Opportunity
Real-time
Webhook-driven donor and donation sync — no batch lag, no overnight delays, no manual exports
0
Duplicate donor records post-integration — deduplication logic matches existing Salesforce contacts on every ingest
4 Flows
Donor, donation, campaign, and fundraising event data all synchronized into unified Salesforce records
1 Source
Salesforce established as the single system of record for all donor and fundraising activity across the org
Automated
Scheduled reconciliation jobs and error recovery run nightly without any manual intervention required

Challenge vs. Solution

Six Fundraising Data Gaps That Blocked Donor Visibility — and Six Fixes That Resolved Them

✕ Before — The Challenges 6 Problems
Every donation was entered by hand — fundraising staff spent hours per week keying Classy records into Salesforce, introducing delays and data errors at the point of receipt.
Duplicate donor profiles proliferated across Salesforce because there was no automated matching when new donors arrived from Classy.
Fundraising reports were always stale — campaign performance data only reached Salesforce after a manual export and import cycle that could take 24+ hours.
No visibility into real-time donor activity — the development team couldn't see live giving trends or campaign attribution without logging into Classy directly.
Fundraising events lived only in Classy — event participants and peer-to-peer fundraiser performance had no representation in the CRM whatsoever.
No error handling or audit trail — when manual imports failed, records went missing and there was no system to catch, log, or recover them.
✓ After — What We Built 6 Fixes
Connected Classy to Salesforce via REST API and webhooks — every donation flows into Salesforce as an Opportunity the moment it is processed in Classy, with no human step required.
Built custom Apex deduplication logic that checks incoming Classy donors against existing Salesforce Contacts by email and name before creating any new record, preventing duplicates at the source.
Implemented real-time campaign synchronization via webhooks so campaign performance dashboards in Salesforce always reflect live Classy data without any manual refresh.
Built donor activity reporting and engagement dashboards inside Salesforce, giving the development team a live view of giving trends, campaign attribution, and donor history in one place.
Mapped Classy fundraising events to Salesforce custom records, capturing event participants, individual fundraisers, and performance metrics directly in the CRM with full attribution.
Built an error logging and monitoring framework with Scheduled Apex reconciliation jobs — any failed sync event is caught, logged on the record, and retried automatically overnight.

What We Did

Five Phases That Took From Manual Entry to Real-Time Automated Sync

Discovery

Mapped the Fundraising Data Model Before Writing a Line of Code

We audited the client's existing Salesforce org, reviewed the full Classy API surface, and documented every object — donors, donations, campaigns, events — that needed to flow between systems. We identified existing Contact records that Classy donors would match against, and defined the deduplication rules before any integration logic was written.

Classy API Salesforce Audit Data Mapping Deduplication Rules Gap Analysis
Core Integration

Built the Classy-to-Salesforce Sync Layer — Donors, Donations, Contacts, Opportunities

We built the core Apex integration layer connecting Classy's REST APIs to Salesforce, handling OAuth authentication, API pagination, and response parsing. We created the Classy Donors → Contacts and Classy Donations → Opportunities mappings with field-level validation and data cleanup logic to ensure every incoming record met Salesforce's data quality standards.

Apex REST API Salesforce Flows Custom Objects Field Mapping
Webhooks & Real-time

Configured Webhook-Based Event Handling for Live Donor and Campaign Updates

We registered Classy webhook endpoints to push donation, donor, and campaign events into Salesforce the moment they occur — replacing the previous batch-import model with real-time triggers. We extended this to cover Classy fundraising events, creating Salesforce records for event participants and individual fundraiser performance.

Classy Webhooks Apex Triggers Campaign Sync Event Records
Deduplication & History

Implemented Donor Matching Engine and Historical Data Migration

We deployed the custom deduplication engine — matching incoming Classy donors against existing Salesforce Contacts by email, name, and giving history before creating new records. We then ran a controlled historical sync to backfill past donations and campaigns, validating every record against the client's existing data before committing to production.

Batch Apex Deduplication Logic Data Migration Validation Rules
Monitoring & Reporting

Deployed Reconciliation Jobs, Error Logging, and Fundraising Dashboards

We built Scheduled Apex jobs to run nightly reconciliation between Classy and Salesforce, catching any records missed by webhooks and retrying failed syncs. We added an integration error log object inside Salesforce for admin visibility, and built the campaign performance dashboards, fundraising activity reports, and donor engagement views the development team had been waiting for.

Scheduled Apex Error Logging Dashboards Reporting

Before this integration, our fundraising team was spending significant time every week just getting data from Classy into Salesforce. Now everything is there automatically — our campaign dashboards are live, our donor records are clean, and we can focus on the actual work of fundraising instead of data management.

— Development Operations Lead · Enterprise Nonprofit · Imission KAB · 2024

Key Outcomes

What Changed — In Numbers and in Practice

100%

Manual donation entry completely eliminated

Every Classy donation now creates a Salesforce Opportunity automatically, with no human intervention at any stage of the process.

Real-time

Live fundraising visibility inside Salesforce

Campaign dashboards and donor activity reports now reflect Classy data in real time, replacing a manual cycle that could take 24+ hours.

0 dupes

Duplicate donor records eliminated at ingestion

Incoming Classy donors are matched against existing Salesforce Contacts before any record is created — the deduplication logic runs on every new inbound event.

4 objects

Full data model synchronized: donors, donations, campaigns, events

Every meaningful fundraising entity in Classy — including peer-to-peer fundraising events — now has a corresponding record in Salesforce with accurate attribution.

Auto-heal

Self-healing integration with automated error recovery

Scheduled reconciliation jobs catch and retry any failed sync events overnight — missed records are recovered without any admin action required.

1 system

Salesforce is the single source of truth for all fundraising data

The development team, donor services, and management all work from one unified platform — no more reconciling data across disconnected fundraising tools.

Running a Similar Nonprofit Fundraising Integration Challenge?

We'll review your current Classy or fundraising platform setup, identify where manual steps are slowing your team down, and outline exactly what a Salesforce integration would take. Free audit — findings delivered in 5 business days, no commitment required. We cover US EST, UK GMT, and AEST time zones.


Technologies Used

The Tools and Techniques Behind This Engagement

Salesforce Classy Fundraising Platform Classy REST API Classy Webhooks Apex Batch Apex Scheduled Apex Salesforce Flows Custom Objects REST APIs Salesforce Reports & Dashboards Integration Error Logging Nonprofit Cloud Donor Deduplication Logic

Your fundraising data should work for you, not against you

Twopir has delivered Salesforce integrations for 500+ clients across the US, UK, Australia, UAE, and Canada over 12+ years — building connections that are robust, secure, and built to scale with your mission.

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