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Introduction In today’s asset-centric industries, field service operations hinge on one thing—efficient work order management. Yet, a staggering 63% of field service organizations admit to delays caused by manual work order handling, fragmented communication, and lack of real-time visibility. That’s where ServiceMax redefines the game. Whether you’re managing repairs in remote mining operations or coordinating… Continue Reading Optimizing Work Order Management in ServiceMax

Introduction Manual quoting is the Achilles’ heel of service operations. Whether it’s field technicians handwriting estimates or back-office teams toggling between spreadsheets, quoting delays result in lost revenue, reduced customer trust, and frustrated staff. In fact, research from Aberdeen Group shows that companies with poor quote turnaround times experience 21% lower customer satisfaction. Now imagine… Continue Reading Streamlining Service Quote Management with ServiceMax

Introduction Imagine a manufacturing plant where cutting, lathe, or CNC machines face unexpected downtime—but service teams struggle to locate asset history or track warranty coverage. In fact, a recent PTC/ServiceMax study found that organizations without proper asset visibility lose up to 25% in service revenue due to free labor, parts, and missed upsell opportunities. ServiceMax’s… Continue Reading ServiceMax: Installed Product Management 360° Asset View